...The Verdict...
I really just slept the whole day...knowing that later [our last training day in CCT] we're taking our third and last knowledge check, we're carrying out our oral presentations and we're doing our mock call...
so like me...not preparing.
For the second time I failed on our knowledge check. Among our 3 knowledge check I only passed 1 which is the reason why I got the average of 74.89%, which is by the way the 40% of our over all average grade in
CCT(Communication and Culture Training) [the passing is 80], the other 60% will be obtained from our oral presentation and mock call.
For our recorded oral presentation our topic should be related to the U.S. so my topic is
'Professional Wrestling'...which shocked me because all of my co-trainees were able to guess that it's the topic that I'd pick. I wasn't really prepared. All I have is all in my mind; what I know about wrestling. But I saw everybody preparing and some of them even have their scripts so I tried to research as fast as I can to be able to prepare also my script. I managed to do that but it was useless because I ended up talking about my stock knowledge about wrestling not about what I researched...well it's because we're not permitted to read our scripts and we should be spontaneous. I was the 6th presenter so I really have to get ready. When it was already my turn I did it fairly confident. I had few mistakes but it's really not that glaring I think...of course, everybody enjoyed it including our trainer. However, when I was done with my piece I accidentally clicked on the record button on the monitor which automatically erased everything that I recorded...SO STUPID! I almost cried but I didn't. I immediately thought that it happened for a reason so need not cry, it won't bring back what I recorded. Then our trainer told me that I have no grade...implying that I have no chance of passing the training. During that time I was already thinking about what will I do if
I'm terminated...but I really don't feel that I will be.
Still, I can't forget what happened this morning when we practiced our mock call with Eric as our caller; I suggested to him that
"if he's no longer satisfied with the service of the company why not delete your account". It was supposed to be a joke but he took it seriously. His face really transformed into something that's really irate. He even said, [as the caller] "I don't want to talk to you, you're so stupid"...and then he went back to the real him and asked me
"do you think you're too young for this job?"; I said
NO. Then he asked again, with a deeper and more serious voice and face,
"do you think you're too young for the job?"; I said
NO again...
He really ate me alive. The whole class was shocked and there were silence while Eric and I were talking. He was so disappointed at me because I easily gave up. I was speechless but I was still smiling...good thing I was able to have peace of mind and I managed to answer his follow up questions-and I didn't cry. Then he said
you shouldn't give up...When he was saying that I was telling my self,
"astig talaga ng mamang 'to". Because after what I did he still encouraged me...unbelievable! But still I was wondering what I will do on our mock call because I was thinking that Eric will give me the hardest situation and an irate caller.
For our mock call, I was partnered with the person that kinda' irritates me [no need to mention his name and to talk about him- well his nice I think but I'm not comfortable with him]. I took the role of the caller first, specifically a
flirtatious caller, which is very challenging for me. When it's my turn to be the
agent/advisor already I was satisfied with my job. It's not the best but it's not bad. Actually, while we were waiting for our turn I was really not that nervous because I feel that I will be able to do it the right way, which what I did.
After a few minutes of waiting, the result was ready. Eric considered my recorded oral presentation because it's really not that needed. He was grading us while we're presenting and that's where he got our grades so it's really not a problem. On the oral presentation and mock call, I got a lot of VSAT(very satisfactory) and only one SAT(satisfactory
)...I passed! With the average of 84%...shocking!!! This means that I get to stay with the company. My average is actually higher that those who were really excelling during class discussions...I really didn't expect it. My co-trainees didn't expect it as well that's why their eyes popped out when they discovered that I passed...the first thing I thought...
I love our trainer. He's the best.
Knowing that someone like him [intelligent, professional, positively sarcastic, just, and patient, etc.] has a very high standard and he fails half of the class; having him as a trainer and passing his class...it's an achievement and a blessing...The whole CCT is actually like passing through an eye of a needle, esp. if he's your trainer. But
I did learn A LOT and I had FUN learning...I wish that all professors in college would be like him. If that happens you won't see students cutting classes and failing their subjects.
I feel blessed/lucky because our paths crossed... I was skeptical before and I thought that I made a wrong decision when I chose to work but after meeting him...
I started to believe that I'm on the right track and that I should keep on walking...
NO REGRETS!!!
10:34 AM
Identity
Poise
Precious Illusions
Speech Licensed Here